Terms of Service | RevoraHQ

These Terms of Service (the “Terms”) govern your access to and use of the RevoraHQ platform, websites, and related services (together, the “Service”) operated by Revora Labs LLC, a Texas limited liability company (“Revora Labs,” “we,” “us,” or “our”).

By creating an account, accessing, or using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization. If you do not agree to these Terms, do not use the Service.

1. Description of the Service

RevoraHQ is a multi-tenant Order-to-Cash software-as-a-service platform for trades and field-service businesses. Features include cost estimating and quoting, sales-order management, hierarchical price lists, master data management, branch cost tracking, invoicing, scheduling, optional field-operations dispatch, and a branded customer portal that you may offer to your end customers.

We may add, modify, or discontinue features from time to time. We will provide reasonable advance notice of material changes that reduce core functionality of a paid plan.

2. Accounts and Your Responsibilities

2.1 Account Creation

To use the Service, you must create an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account.

2.2 Approval Queue

New organizations may enter an approval queue before their account is activated. We reserve the right to approve or decline any account for any lawful reason.

2.3 Authorized Users

You may invite employees, contractors, and other team members (“Authorized Users”) to access your organization's workspace. You are responsible for the actions of your Authorized Users and for ensuring they comply with these Terms.

2.4 Security

You must notify us promptly at support@revorahq.com of any unauthorized access to or use of your account. We are not liable for losses caused by unauthorized use of your account that you did not notify us of in a timely manner.

3. Subscription Plans, Trial, and Billing

3.1 Plans

The Service is offered in subscription tiers (including, at the time of these Terms, Starter, Professional, and Enterprise) and optional add-ons such as Field Operations. Current plans, prices, and features are described on our pricing page and in the billing settings of your account.

3.2 Free Trial

New organizations may receive a 30-day free trial. At the end of the trial, your access will be restricted unless you subscribe to a paid plan. We may change trial terms for new signups at any time; changes will not apply retroactively to your in-progress trial.

3.3 Billing Cycle

Paid subscriptions are billed in advance on a monthly or annual basis. Annual plans are offered at a discount to monthly pricing. Fees are non-refundable except where required by law or as expressly stated in these Terms.

3.4 Taxes

Fees are exclusive of applicable taxes. You are responsible for any sales, use, value-added, or similar taxes arising from your subscription, except for taxes on our income.

3.5 Price Changes

We may change subscription prices with at least 30 days' notice. Price changes will take effect on your next renewal following the notice period.

3.6 Payment Processing

Subscription payments are processed by Stripe. By providing payment information, you authorize us and our payment processor to charge the applicable fees to your payment method on each renewal.

3.7 Failed Payments

If a scheduled payment fails, we may suspend your access to the Service until the outstanding balance is paid. If the balance remains unpaid for more than 30 days, we may terminate your account.

4. Platform Fees on Customer Payments

If you enable Stripe Connect to collect payments from your end customers through the Customer Portal, Revora Labs may retain a platform fee on each successful payment. The platform fee varies by subscription tier and is applied at the time of the customer payment:

Starter tier — 1.5% (150 basis points).
Professional tier — 0.5% (50 basis points).
Enterprise tier — 0% (no platform fee).

Platform fees are in addition to Stripe's own processing fees, which are charged by Stripe and governed by your Stripe agreement. We may adjust platform fees with at least 30 days' notice. Changes will take effect on customer payments initiated after the notice period.

5. Your Data and Data Ownership

5.1 Your Content

“Your Content” means all data, files, records, and information you or your Authorized Users submit to or generate through the Service, including your customer records, quotes, orders, invoices, price lists, and portal audit events. As between you and Revora Labs, you retain all ownership rights in Your Content.

5.2 License to Revora Labs

You grant Revora Labs a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, and otherwise process Your Content solely to the extent necessary to provide the Service, to prevent or address service or technical problems, to comply with law, or as expressly permitted in writing by you.

5.3 End Customer Data

If you use the Customer Portal, your end customers' information is part of Your Content. You are responsible for obtaining any consents and providing any notices required by applicable law to share their information with the Service.

5.4 Backups

We perform routine database backups as part of operating the Service, but we do not guarantee that any backup will be available or usable in a given incident. You are responsible for maintaining independent backups of Your Content as you deem necessary.

6. Acceptable Use

You agree not to, and not to allow any Authorized User or end customer to:

Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
Upload malicious code or attempt to compromise the integrity of the Service or its infrastructure.
Attempt to access another organization's data, accounts, or systems.
Reverse-engineer, decompile, or derive source code from the Service, except to the extent such restriction is prohibited by law.
Resell, sublicense, or commercially exploit the Service, except as expressly permitted for Customer Portal access described below.
Use the Service to send unsolicited commercial email (spam) or otherwise violate applicable anti-spam laws.
Scrape, data-mine, or use automated means to extract data from the Service beyond your own organization's data through supported export features.

We may suspend your account if we reasonably believe you have violated this Section 6, with notice to you where practicable.

7. Customer Portal Sublicense

Subject to these Terms and your compliance with them, we grant you a limited, non-exclusive, non-transferable right to make the Customer Portal available to your authorized end customers for the purpose of viewing documents you have shared with them and making payments on invoices you have issued. You are responsible for your end customers' use of the Customer Portal as if you were using it yourself.

8. Intellectual Property

The Service, including all software, designs, text, graphics, and the RevoraHQ brand and marks, is owned by Revora Labs LLC and its licensors and is protected by intellectual property laws. We grant you only the limited rights expressly described in these Terms. No other rights are granted by implication, estoppel, or otherwise.

You may provide feedback, suggestions, or ideas about the Service (“Feedback”). Feedback is non-confidential, and you grant us a perpetual, irrevocable, royalty-free license to use and incorporate it into the Service without restriction or obligation to you.

9. Third-Party Services

The Service integrates with or relies on third-party services (including Supabase, Vercel, Stripe, Resend, and Sentry). Your use of those third-party services is governed by their own terms and privacy policies. We are not responsible for third-party services or for their availability, security, or performance.

10. Confidentiality

Each party may receive information from the other that is marked confidential or that a reasonable person would understand to be confidential (“Confidential Information”). Each party agrees to use Confidential Information only to perform under these Terms and to protect it with at least the same care it uses to protect its own confidential information, and in no event less than reasonable care. Your Content is your Confidential Information.

11. Warranty Disclaimer

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY DATA WILL BE FULLY SECURE OR NOT LOST OR ALTERED.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, REVORA LABS LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS, GOODWILL, OR ANTICIPATED SAVINGS, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE LESSER OF (A) THE TOTAL AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE THOUSAND U.S. DOLLARS ($1,000).

13. Indemnification

You will defend, indemnify, and hold harmless Revora Labs and its officers, employees, and agents from any third-party claims, losses, damages, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Your Content or your end customers' use of the Customer Portal; (b) your breach of these Terms; or (c) your violation of any law or the rights of a third party.

14. Term and Termination

14.1 Term

These Terms take effect when you first use the Service and continue until terminated in accordance with this Section 14.

14.2 Termination by You

You may terminate your subscription at any time by cancelling in your billing settings or by emailing support@revorahq.com. Termination takes effect at the end of your then-current billing period.

14.3 Termination by Revora Labs

We may suspend or terminate your account for material breach of these Terms that you do not cure within 15 days after notice, or immediately if we believe continued access presents a risk to the Service or to other customers. We may also terminate for convenience with at least 30 days' notice, in which case we will refund any unused prepaid fees on a pro-rated basis.

14.4 Effect of Termination and Data Export

On termination, your access to the Service will end. For 30 days following termination, you may request a one-time export of Your Content in the Service's standard export formats. After that period, we may permanently delete Your Content, except where we are required by law to retain specific records longer.

14.5 Survival

Sections 5 (to the extent rights are not limited to during the subscription), 8–13, 14.4, 14.5, and 15–19 survive termination.

15. Modifications to the Terms

We may update these Terms from time to time. When we make material changes, we will update the effective date above and notify active account holders by email at least 15 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree, you may terminate your account under Section 14.2 before the changes take effect.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. The parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Texas for any dispute arising out of or relating to these Terms or the Service.

17. Dispute Resolution

Before filing a lawsuit, each party agrees to make a good-faith attempt to resolve the dispute by notifying the other party in writing at the contact addresses below and participating in at least one good-faith discussion. If the dispute is not resolved within 30 days, either party may proceed in court consistent with Section 16.

Class-action waiver. To the extent permitted by law, each party waives the right to bring or participate in any class, collective, or representative action against the other.

18. General Provisions

18.1 Notices

Legal notices to Revora Labs must be sent to legal@revorahq.com and to the address in Section 19. Notices to you may be sent to the email address on your account.

18.2 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets.

18.3 Force Majeure

Neither party is liable for delays or failures in performance caused by events beyond its reasonable control, including natural disasters, labor disputes, governmental action, or failure of telecommunications or third-party infrastructure.

18.4 Severability and Waiver

If any provision of these Terms is held unenforceable, the remaining provisions remain in effect. Our failure to enforce any right is not a waiver of that right.

18.5 Entire Agreement

These Terms and the Privacy Policy are the entire agreement between you and Revora Labs regarding the Service and supersede any prior or contemporaneous agreements on that subject.

19. Contact

If you have questions about these Terms, please contact us at:

Revora Labs LLC
10601 Clarence Dr., Suite 250
Frisco, TX 75033
legal@revorahq.com